AI Summer Andrew Lee on running an AI email startup
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Feb 27, 2025 Andrew Lee, co-founder of Shortwave and former Firebase founder, shares insights on transforming traditional email into an AI-powered experience. He discusses how Shortwave employs large language models for advanced inbox organization and message drafting. Andrew explores the balance between open and closed models, the vital role of user feedback, and emerging AI security challenges. He also speculates on the future of email management, emphasizing user customization and productivity enhancements through innovative AI solutions.
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Shortwave's Initial Struggle
- Shortwave initially struggled to gain traction as a better email client because users were hesitant to switch.
- Existing clients already incorporated most innovative UI features.
LLMs as an Opportunity
- LLMs offered a new opportunity for Shortwave by unlocking the potential of user emails.
- Emails contain valuable, unstructured business data that LLMs can understand and utilize.
Evolution of AI Features
- Early AI features were basic text manipulation like summarization and translation.
- Later, more complex features like question answering required smarter models and strategic data feeding.