Keys To The Shop : Equipping Coffee Shop Leaders SHIFT BREAK! Why Won't My Baristas Engage Customers The Way I Want Them To?!
Yeah sure your staff take the customer's order, give them the change, and direct them to the pick up area, but you want more! Trouble is, even though you have talked about it and told them, you don't see a change. What gives?!
Today on Shift break we will be talking about the often desired, always vaguely communicated, and angst inducing topic of how to get baristas to meaningfully engage your customers. The goal is to help you take this on as a collaborative project, one in which much of the onus rests first on yourself and then the staff.
Related Episodes:
- 527: Thoughts on How to Approach Training and Onboarding
- 018: Hiring, Culture, and the Future of your Shop
- Motivating Staff Through Culture
- 291 : What to do if Your Baristas Wont Listen to You
HIRE KTTS CONSULTING AND COACHING!
If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email
of book a free call now:
https://calendly.com/chrisdeferio/30min
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