GTM 106: Mastering the Transition from PLG to PLS with Andrew Johnston

Andrew Johnston is currently the Head of Sales at Superhuman, where he leads the go-to-market strategy as part of the executive team. Previously, he built the Mid-Market and PLS motion at Scale AI and led the global sales team at SendGrid following its acquisition by Twilio and its IPO.

Discussed in this Episode:

• The key differences between product-led growth (PLG) and product-led sales (PLS).
• When and why companies should consider transitioning from PLG to PLS.
• The challenges of combining distinct sales teams during an acquisition.
• How to effectively enable sales reps during a product expansion.
• The importance of understanding your ideal customer profile (ICP) for successful PLS.
• Strategies for moving upmarket, such as implementing paid pilots.
• Creating career paths and incentives for sales reps in different segments.

Highlights:
(9:50) Andrew's definition of product-led growth and how it differs from product-led sales.
(12:16) The triggers for considering a transition from a PLG to a PLS approach.
(25:00) The challenges faced when combining SendGrid and Twilio's sales teams post-acquisition.
(32:49) How Twilio's unique "estimated ARR" commission structure impacted sales behavior.
(35:55) Using SendGrid as a "trojan horse" to expand Twilio's presence in customer accounts.
(42:00) One thing revenue leaders believe to be true that Andrew thinks is bull$***
(47:09) One thing that is working for Andrew in go-to-market right now.

Guest Speaker Links (Andrew Johnston):
LinkedIn: https://www.linkedin.com/in/andrewfoxjohnston/

Host Speaker Links (Scott Barker):
LinkedIn: www.linkedin.com/in/ssbarker/
Newsletter: thegtmnewsletter.substack.com/

Sponsors:

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The GTMnow Podcast
The GTMnow Podcast is a weekly podcast featuring interviews with the top 1% GTM executives, VCs, and founders. Conversations reveal the unshared details behind how they have grown companies, and the go-to-market strategies responsible for shaping that growth.

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