Elizabeth Francisco, Chief Experience Officer at Inhabit, sits down with Marcus Wilson, Multifamily Technology Executive and Founder of Pivotal Impact Consulting, to discuss how we align our tech stacks with the people and processes in place. From decision making to onboarding, Marcus makes valid points around how you can make the most optimal experience for properties through tech and people.

Marcus Wilson – is a Multifamily Technology Executive and Founder of Pivotal Impact Consulting which assists companies in scaling by leveraging technology to optimize operations, to better manage the pain points of growth in both favorable and challenging conditions. With a people first approach, Marcus has built and lead teams on numerous projects to deploy complex IT systems and software, advocated and communicate technology capabilities, global change and cost optimization initiatives that deliver sustainable, profitable results.

Marcus’ experience expands across the technology solutions and training landscape producing results for both products and teams managed. He maximized overall efficiency of IT support operations and ensures all projects align with business objectives and company strategy, resulting in millions of dollars in Revenue boost. He holds a BBA in Computer Information Systems from University of West Georgia.

Known for his ability to motivate and inspire teams, Marcus has served as an MC/Host and has spoken on several panels for cyber security, technology, and operations, as well as session speaker on creating a culture of data-driven decision makers. In addition, Marcus served as a committee member on the Technology Committee for the NHMC in 2020 and 2021.