Mark Council: Staying Optimistic, Mentorship & Delivering an 11-Star Service

[01.25] - How his lockdown is going?

[06.32] - Why other people's success does leave clues.

[08.10] - Business biography recommendations.

[10.15] - Why he's been so willing to ask for help and mentorship today.

[14.40] - How he manages feeling like there's too much to do in his business.

[16.00] - Business key performance indicators (KPI's)

[18.00] - An 11-star service.

[23.53] - How he applies the professional development he goes through.

[25.00] - Lateral thinking.

[29.10] - Mark discusses the harder times he's had as a gym owner.

[34.25] - Why he has always focussed on delivering an excellent service and experience to his clients.

[38.30] - How his gym, Platform Performance, recruits new personal trainers.

[43.35] - Why gym ownership is not a natural step for most trainers.