What Makes a Great Tour Guide

Claire Bown, an expert in tour guide training, dives into what truly makes a great tour guide. They discuss the transformation of traditional tours into engaging, interactive experiences through effective questioning and welcoming atmospheres. Flexibility and improvisation are highlighted as essential skills, enabling guides to adapt to diverse groups. Techniques for creating lasting memories in guided experiences are emphasized, especially for younger audiences. The focus shifts from performance to guest-centric connections, fostering deeper interactions.