EP 408 - Building Autonomous Operations in Financial Institutions - Julien Condamines and Chee Beh

Financial institutions are entering a new phase in which automation is no longer the goal, autonomy is. Instead of tools that simply expedite tasks, agentic AI is beginning to observe, reason, and take action across operational workflows. This shift can fundamentally change how work gets done.

In this episode of ATP, Julien Condamines, co-Founder and Chief Revenue Officer at NOVO.ai and Chee Beh, SVP and GM of APAC at Yuno explain that agentic AI is beginning to handle not just tasks, but entire operational outcomes, freeing humans from repetitive workflows and pushing them toward higher-order judgment, empathy, and strategic thinking.

Some of the topics that Julien and Chee discussed in detail include:

• Automation improves efficiency, but agentic autonomy changes the fundamental design of work.
• Expertise matters more than ever in an AI-Driven world and the quality of AI output depends on the quality of human input.
• Human intuition does not go away, it becomes much more valuable.
• Every transformative tech cycle predicts massive job losses; yet that has historically been wrong. As new tools increase productivity, organizations generate new problems for humans to solve.
• Removing tedious work suddenly frees teams to pursue ideas for which they never had time. Projects that had been stuck in “dream” mode now have the opportunity to flourish.