The Successful Bookkeeper Podcast EP473: Ruth Milligan - Building Influence Through Better Words
“Speaking requires feedback. We have to listen to ourselves. We have to listen to each other and give feedback in order to get better. Speaking is social.” -Ruth Milligan
Ruth Milligan, founder of Articulation and curator of TEDxColumbus, dives into how better communication leads to better business — especially for bookkeepers and business owners who want to be more clear, confident, and effective.
In this episode, you’ll learn…
- The hidden cost of unclear communication
- How to fix filler words, jargon & “shaded habits”
- How to explain complex topics without dumbing them down
To learn more about Ruth, click here.
Connect with her on LinkedIn.
Time Stamp
02:14 – Helping people own their voice & ideas 02:53 – From speechwriter to TEDx coach to business owner 05:47 – What’s a “threshold concept” in speaking? 07:30 – Speaking is social: your audience decides the meaning 09:30 – Why technical experts lose audiences 14:35 – Bookkeepers: Your audience isn’t in your field 15:15 – The pain (and power) of watching yourself speak 17:43 – The power of feedback & self-awareness 20:30 – Emails that confuse vs. emails that get results 23:00 – Declarative vs. procedural knowledge 25:00 – Training clients: Why reschedules are your problem 34:18 – Using AI for voice notes & speech prep 37:28 – The risks of AI hallucinations with real content 41:23 – A direct takeaway for introverts: Watch your “shaded habits” 43:07 – What you don’t know can hurt your influence 45:48 – Breath: the simple fix for filler word 55:29 – Valuing yourself & your time
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