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The Product Podcast
Product, Trust, and AI Integration with Opendoor Head of Product
Jan 18, 2024
In this podcast, Carlos interviews Brian Tolkin, the Head of Product at Opendoor. They discuss building trust in real estate, the strategic impact of AI, product strategy and planning, recruiting the right talent, Open Door's product portfolio, and the significance of trust and AI integration in product development.
31:18
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Quick takeaways
- Close collaboration between operations and product teams is crucial for delivering a seamless customer experience in online-offline marketplaces.
- Trust in real estate transactions is enhanced through the use of AI and machine learning to simplify processes and improve customer interactions.
Deep dives
Overview of Open Door and Brian Tolkien's role
Open Door is an online real estate company that simplifies the process of buying and selling homes. As the Head of Product, Brian Tolkien is responsible for the product and design organizations, ensuring that the products meet both customer and business needs. The organization consists of approximately 50-55 people in the product and design teams.
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