In this conversation, Tom Warren, Senior Editor at The Verge, shares his insights on Microsoft's evolving landscape, especially with new leadership in the Windows and Surface teams. He discusses the introduction of AI PCs like the Surface Pro 10, which heralds a new era for the company. Additionally, the podcast delves into the journey of customizing keyboards for comfort, examining alternatives to the QWERTY layout and the intricate balance of ergonomic solutions. There's also a fascinating look at Netflix's recommendation algorithms and how they shape viewer experiences.