Pfeffer on Power

The Power Behind the Amazon Way with John Rossman

7 snips
Apr 10, 2024
John Rossman, former Amazon executive and author, shares key rules for navigating corporate America, such as earning trust and managing dependencies. He discusses the importance of clarity in memo crafting and customer happiness. Listen for insights on Amazon's industry dominance strategies and career acceleration through trust.
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ADVICE

Earn Trust By Setting Expectations

  • Set clear expectations and then consistently meet them to build trust with colleagues.
  • Use transparent commitments as the basis for reliable working relationships.
ADVICE

Be An Active Early Risk Manager

  • Actively identify and communicate risks early when proposing change initiatives.
  • Negotiate with stakeholders and build networks to manage those risks and create buy-in.
ADVICE

Manage Dependencies Relentlessly

  • Map and manage dependencies across teams because most results require others' contributions.
  • Verify progress with proof points, hedge when needed, and run regular check-ins to deliver results.
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