Jason Lytz, COO of Berkshire Hathaway HomeServices Drysdale, discusses the evolving brokerage model, getting agents to use tech, innovation strategy, loyalty gap, transparency in running a brokerage, BHHS Drysdale programs, and advocating for buyer representation.
During market shifts, experienced agents have the opportunity to stand out and gain market share.
Focusing on consumer needs and implementing various tools enhances the real estate consumer experience.
Deep dives
Overview of Drysdale Properties
Drysdale Properties, affiliated with Berkshire Hathaway Home Services, operates primarily in Northern California and Northern Nevada. With 48 offices and about 1200 real estate professionals, they specialize in various markets, including high-end and second-home markets. They handle an annual range of 3,500 to 5,200 transactions, amounting to over $3 billion in sales volume.
The Evolving Brokerage Business
According to Jason Litz, the business of real estate brokerage is always evolving. Market shifts and changes in transaction numbers influence the service demands for consumers and real estate agents. During periods of market shifts and declining unit counts, there is a rise in demand for quality and experienced agents. Established agents have the opportunity to stand out and gain market share even during challenging times.
Innovation and Consumer Focus
Drysdale Properties is focused on innovation and consumer needs. They aim to solve consumer problems through programs and technology. Jason Litz emphasizes the importance of focusing on the consumer and finding different programs and models to address their needs. By implementing various tools and testing them across different marketplaces, they aim to provide value and enhance the consumer experience.
Relationship Building and Technology in real estate
Jason Litz believes that real estate is a relationship business, and maintaining client relationships is fundamental to success. While technology can support and enhance these relationships, the core essence of building trust and providing personalized service lies in human interaction. He underscores the need to help clients accomplish their long-term real estate goals by providing them with support, guidance, and transparent communication.
Jason Lytz, COO of Berkshire Hathaway HomeServices Drysdale (1,200 agents), and I discuss the always-evolving brokerage model, how to get agents to use tech, innovation strategy, and staying focused on what matters.
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