EP 431 - CPO Rising Series: BILL CPO on Leading Product Strategy at SMBs

What do product leaders need to consider when leading product strategy at SMBs? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, BILL CPO Irana Wasti shares her expertise on leading product strategy for small and medium-sized businesses (SMBs). She discusses the importance of customer-centric innovation, adapting to rapidly changing business environments, and integrating AI into product experiences. Irana emphasizes the need for experimentation in product development and explains how her immigrant background has shaped her adaptable leadership style. She also explores the challenges of serving diverse SMB needs at scale and offers valuable insights on leveraging AI to enhance both internal operations and customer-facing solutions.