Unchurned - The No. 1 podcast for Customer Success
LIfe, Loss & Lessons: Unchurned BTS
Apr 23, 2025
In this deeply personal discussion, the hosts share heartfelt stories about navigating life's challenges, including job transitions and profound losses. They reflect on the healing power of love and the importance of community during tough times. With a mix of humor and vulnerability, they touch on personal growth, the complexities of grief, and the balance between work and life. Each story serves as a reminder that personal journeys shape professional paths, highlighting the intertwined nature of success and experiences.
36:21
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Quick takeaways
- Jon's transition to a new job highlights the fulfillment found in nurturing customer relationships within a start-up environment.
- Josh's poignant reflections on loss emphasize the profound value of relationships and living meaningfully amidst life's transient nature.
Deep dives
Transitioning to a Start-up Environment
John shares his experience of moving to a new job at a smaller company called Great Question after several years in a larger organization. He expresses excitement about returning to a start-up culture, emphasizing his early involvement in customer calls, which he describes as a fulfilling experience. At his new workplace, he discusses a platform that facilitates user research by connecting researchers directly with their customers for feedback. John also notes how his previous experience has enriched his contributions to the new company's customer success initiatives.
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