Things you will learn in this episode:
- Advantages of cloud contact centers
- How to track agent productivity.
- New innovations in contact center space.
- How AI can be integrated into the contact center space.
- How contact centers are moving towards conversations.
Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.
