Becker’s Healthcare Podcast Jill McKinney, Chief Nurse Informatics Officer, Novant Health
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Nov 21, 2025 Jill McKinney, Chief Nurse Informatics Officer at Novant Health, shares her 25 years of experience in healthcare transformation. She highlights innovative AI tools like ambient documentation that enhance clinician workflows and patient safety. Jill discusses the rollout of ambient listening in clinics, which increases physician satisfaction and decreases after-hours workload. She also navigates the complexities of virtual monitoring amidst cost pressures and legislative changes. Her insights into adopting meaningful technology can inspire healthcare leaders everywhere.
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AI Is Now Practical In Clinical Workflows
- AI is moving from buzzword to practical patient-care tools like ambient documentation and predictive analytics.
- These tools improve workflows and target high-impact problems like sepsis and readmission risk.
Ambient Listening Improved Clinician Experience
- Novant implemented ambient listening for ambulatory providers and saw measurable benefits.
- Physicians reported higher satisfaction, better reimbursement, and reduced after-hours documentation time.
Prioritize Fit-To-Care AI Solutions
- Do prioritize AI that fits real care scenarios and eases clinician workload.
- Implement solutions like virtual monitoring to extend resources and monitor more patients effectively.