One of the biggest reasons for potential coaching clients to be disappointed in your offering or program is expectations misalignment between sales and onboarding.
On today’s podcast, I walk you through exactly what we do to ensure all new Growth University Clients have their expectations in alignment with the program, keeping satisfaction high.
Expectation alignment is surprisingly difficult to get right, but once you do, it’ll ensure that not only your coaching clients are happy, and you’ll avoid future unsavory situations as far as refund requests or upset clients.