TPAs are increasingly facing a challenge around customer service, stuck doing tactical interactions with members, and seeing churn from their customer support team. Employers want more from their benefits and the support to their employees. Technology can help - but how? What is available? How are big health plans leveraging data and technology? Come and find out from Vijay Bhatt, Deputy CTO at Harvard Pilgrim, a health plan that has grown rapidly.
This episode was sponsored by Zipari. For more information on improving customer service or other topics related to the self-funding industry, please visit HCAA.org.
Voices of Self Funding