Becker’s Healthcare Podcast From Back Office to Bottom Line: Driving Revenue & Access in Specialty Pharmacy
Dec 15, 2025
Will Yin, CEO of Mandolin and a leader in specialty pharmacy technology, dives into the transformative impact of AI-driven automation. He discusses how it reduces time to therapy and prevents revenue leakage, essential for health systems facing evolving payer challenges. Yin emphasizes the importance of SOP clarity and consistent labor to manage risks effectively. He shares insights on leveraging data for better negotiations and suggests actionable steps for leaders to implement automation successfully.
AI Snips
Chapters
Transcript
Episode notes
Complex Payer Changes Create New Opportunities
- Payer policies are accelerating complexity and pressuring margins, making specialty pharmacy both risky and opportunistic.
- Health systems need clear SOPs, consistent labor quality, and robust telemetry to convert risk into revenue.
Automate Intake To Shrink Time To Therapy
- Automate referral intake and benefit verification to cut time-to-therapy from days to hours or minutes.
- Use automation to complete benefit verifications within hours to avoid staffing bottlenecks.
AI Aligns Site-Of-Care With Financial Goals
- Agentic AI can run simultaneous reimbursement and site-of-care analyses to prevent patient and script leakage.
- That capability preserves in-system revenue and optimizes patient out-of-pocket costs across sites.