The Liquid Lunch Project The Customer Experience in the Handyman Industry with Chris Lalomia
It’s no secret that nearly everything is getting outsourced today. From house cleaning to car maintenance to food delivery, the convenience and accessibility of hiring someone else to do a task you A) Don’t know how to do or B) Have no interest in doing has become big business.
This is particularly true in the world of home improvement and renovations; while a good percentage of the population still goes the DIY route, more and more are seeing the benefits of hiring a professional to do it right the first time, saving both time, money, headaches - and probably marriages. And since so many people are spending more time IN their homes thanks to remote work, they’re much more eager to invest in outdoor living spaces, remodeling bathrooms, and upgrading their kitchens.
But anyone who has hired (or attempted to hire) a handyman knows finding trustworthy and reliable contractors can be challenging. Vice versa, if you’re a handyman or contractor, you know the difficulty of managing customer expectations, dealing with paperwork and contracts, and handling admin while doing the job itself. Far too often, neither side comes out ahead.
This is an opportunity that Chris Lalomia has capitalized on. (Very successfully, we might add.) Leaving the “corporate zoo,” he ventured out on his own and started The Trusted Toolbox, a home repair and remodeling service. He employs a team of specialized technicians whose only responsibility is to do what they do best. By managing the communication, the paperwork, and the “busy work,” he has more control over the final outcome, making both customer and contractor happy.
If you’re in any type of service-based business, tune into this episode for some great advice on customer service, business planning, mistakes to avoid, and more.
What You’ll Learn:
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Lessons he learned from building a business plan
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Marketing mistakes he made first starting out
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What the number one priority should be today for advertising
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Why it’s essential to show your client your work
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Why he puts a premium on customer service
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His exit strategy
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…and much more!
Favorite Quote:
“We can’t be a master and expert of everything.”
Connect with Chris:
LinkedIn: https://www.linkedin.com/in/chrislalomia/
Instagram: @customerservice.freak
How To Get Involved:
Matthew Meehan and Luigi Rosabianca use their combined experience to provide insight and strategic advice to help small and medium-sized businesses in America have the same opportunities as corporate 500 companies. If you’re looking for tailor-made solutions to grow your small biz, learn more at www.shieldadvisorygroup.com.
Stay Connected:
Connect with Matt and Luigi on Instagram:
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