Equity All is fair in love and moderation
Jan 25, 2023
Sarah Oh, co-founder of T2 and former Human Rights advisor at Twitter, shares her journey from violence prevention to tech entrepreneurship. She highlights the complexities of creating a safer social media platform in the age of generative AI. The conversation delves into the responsibilities of content moderation and the importance of user trust and safety, especially for marginalized voices. Additionally, Oh discusses the challenges of navigating viral content and her vision for a community-focused approach to social media.
AI Snips
Chapters
Transcript
Episode notes
Myanmar's Online Safety Issues
- Sarah Oh's work in Myanmar revealed content on platforms like Facebook causing fear and insecurity.
- This led her to explore solutions for online safety and content moderation.
Holistic Approach to Trust and Safety
- Sarah Oh emphasizes the importance of a holistic approach to trust and safety.
- She had success by working across teams and gaining a bird's-eye view, rather than staying siloed.
The Essence of Trust and Safety
- Trust and safety originates from directly hearing user feedback about their experiences.
- This has become increasingly challenging due to complex reporting systems and low trust.