The Learning Experience Ops Show Episode 5: Bridging Business, Branding, and the Classroom- Ben Zugay on Disney, Startups, and Reinventing Teaching
Dec 18, 2025
41:37
Summary
In this episode, Jason Gorman interviews Dr. Ben Zugay, a business professor and consultant, discussing his journey into education, the importance of an entrepreneurial mindset, and the operational lessons learned from his time at Disney. They explore the challenges faced in modern education, the significance of student engagement, and the impact of AI on teaching and learning. Dr. Zugay emphasizes the need for continuous improvement and relevance in education while maintaining a focus on fundamental principles.
Takeaways- Dr. Zugay started his first business at 14, developing an entrepreneurial mindset early on.
- His experience at Disney shaped his understanding of presentation and brand in education.
- Teaching is about continuous assessment and checking for understanding, not just lecturing.
- Students should leave classes with tangible skills they can apply immediately.
- The importance of making learning experiences relevant to students' lives.
- AI presents opportunities for personalized learning but requires an entrepreneurial mindset.
- Higher education must adapt to teach students how to use AI effectively.
- Fundamentals of business remain unchanged despite technological advancements.
- Engagement in learning is crucial; students should not just check boxes.
- Change in education requires a focus on opportunities rather than challenges.