Can AI Insights Transform Tech Touch Customer Success? ft. Sam Loveland (Salesloft)

#updateai #customersuccess #saas #business

Sam Loveland, Chief Customer Officer at SalesLoft, joins Jon Johnson, User Testing and Michael Forney, VP of CS at Responsive to delve into the intersection of AI and customer success. From leveraging generative AI to the challenges of managing multiple AI tools, the conversation unravels key insights and practical strategies for achieving customer success metrics.

Timestamp

0:00 - Preview & Intro

7:50 - Human touch in the AI world

13:10 - Using AI for CS insights

22:30 - Challenges for integrating tools & systems

25:53 - How does leadership evaluate CSMs

29:47 - Automating customer onboarding

33:40 - Enhancing productivity & generating value using AI

39:44 - Closing

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👉 Follow the podcast

Youtube: ⁠https://youtu.be/JprAz-o-dWk⁠

Apple Podcast: ⁠https://apple.co/3dfWXmD⁠

Spotify: ⁠https://spoti.fi/3KD3Ehl⁠

👉 Connect with the guest

Michael Forney: https://www.linkedin.com/in/michael-forney/

Sam Loveland: https://www.linkedin.com/in/sam-loveland-b19775/

👉 Connect with hosts

Jon Johnson: ⁠https://www.linkedin.com/in/jonwilliamjohnson/⁠

Kristi Faltorusso: ⁠https://www.linkedin.com/in/kristiserrano/⁠

Josh Schachter: ⁠https://www.linkedin.com/in/jschachter/⁠

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About UpdateAI

At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.