Contact Center Resilience and Network Redundancy

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CX Today's Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech. .

We explore the critical role of network redundancy and failover mechanisms in ensuring a reliable contact center operation.

In doing so, we discuss:

• The mission-critical role of the modern contact center 
• The danger of network disruptions on contact center experience 
• The failover mechanisms that ensure uninterrupted service 

For more from HCL Tech on critical contact center considerations, visit HCLTech.

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