On this episode of Quality Time with MoreSteam, Dave Harry joins the show. Dave is well known throughout the world of continuous improvement as "The Process Whisperer." Before becoming a Lean Six Sigma legend, Dave spent years as a US Navy helicopter pilot. He even gave Paul Newman a helicopter ride! (Yes, the Paul Newman.) As Dave explains, helicopter pilots understand Six Sigma better than most people. When you're flying a million parts in formation and 99.9% success won't cut it, you learn to work for perfection.

In his conversation with host Dan Swartwout, Dave walks through his journey from military aviation to major OpEx roles with Northrop Grumman and Rolls-Royce. Toyota Kata also gets serious attention in this conversation. Dave is a self-proclaimed "Kata Geek" who has attended 10 Toyota Kata summits. Additionally, Dave shares what he learned from 15 years of judging ASQ's International Team Excellence Awards. Learn what separates breakthrough teams from box checkers.

Want to keep your virtual team engaged? Dave has plenty of tips. Yes, he's having fun and keeping things silly. But when it comes to teamwork and process improvement, Dave is dead serious about getting results. The Process Whisperer makes friends for life wherever he goes. Now it's your turn to become friends with Dave Harry.

In this episode, you will hear about:

1:42 - What it means to be a Process Whisperer

3:13 - Dave's background as a US Navy helicopter pilot

5:32 - The Paul Newman story

7:16 - Dave's academic background

8:46 - Moving to the corporate world

10:02 - Becoming the Process Whisperer

12:59 - Projects that generated big cost savings

16:01 - Opening Process Whisperer Consultants

18:10 - Toyota Kata

24:25 - Post-pandemic challenges for Lean leadership

29:09 - Judging the ASQ International Team Excellence Awards

Dave Harry is The Process Whisperer