Currie Gilbert and Caleb Gilmer from Performance Matters discuss the need for route service representative (RSR) training in the linen, uniform and facility services industry, and highlight a partnership between TRSA and Performance Matters to fill that need through a program launched at the recent Clean Show in Orlando, FL. The two tailored RSR training programs include RSR QuickStart Training, which is ideal for new RSRs; and RSR ProTrack Training, which is designed for experienced RSRs. For details on the program, visit www.trsa.org/events-education/on-demand-learning/rsr/.