In the latest episode of the New Digital Age Podcast, Editor-in-Chief Justin Pearce sits down with Will Jones, Head of Omnichannel Activation at Adform, to discuss the evolution of omnichannel marketing, the challenges of measurement and fragmentation, and how Adform is helping brands and agencies navigate the fast-changing programmatic landscape.

Will’s media journey began almost 20 years ago at New Media Age, where he and Justin first worked together. From those early days of the dotcom boom and social media’s infancy, Will has seen the digital industry transform dramatically. Today, at Adform, he leads efforts across CTV, digital out-of-home, and audio, helping advertisers bring these channels together seamlessly.

“Buyers are facing huge challenges,” Will explains. “With so many new channels emerging, resources are stretched. Brands need partners that make activation simple, transparent, and consistent across markets.” He points to Adform’s Campaign Planner as a key innovation. enabling clients to plan, activate, and measure campaigns across multiple channels from one place.

The conversation also explores data sovereignty and the importance of maintaining transparency and control over where ads appear and how data is used. “We’re passionate about giving clients visibility,” Will says. “They need to know exactly where their media is running and how their audiences are reached.”

Creativity remains a crucial part of omnichannel success, particularly as formats like CTV and digital out-of-home mature. “These are immersive, emotional environments,” Will adds. “Getting the creative right is what makes omnichannel work.”

Looking ahead, Will sees enormous potential: “If we can connect these channels effectively, standardize measurement, and keep experiences premium, the next few years will be truly exciting.”

Gen Alpha Thinks You're Cringe