About the Episode

In this episode, Joe Wylezik, Head of Partnerships at RevMo AI, discusses the innovative use of voice AI technology in the restaurant industry. He explains how RevMo AI started as a B2B solution and pivoted to focus on the hospitality sector, addressing common pain points such as missed calls and labor shortages.

Joe highlights the importance of customer experience and how AI can enhance interactions, streamline operations, and ultimately drive revenue growth for restaurants.

He then shares insights on the implementation process, overcoming pushback from operators, and the future of AI in hospitality, including success stories from clients like Donatos and LandOcean.

Takeaways

• RevMo AI started as a B2B solution but pivoted to focus on restaurants.

• Voice AI can alleviate missed calls and improve customer interactions.

• 70% of restaurant orders still occur over the phone.

• AI enhances customer experience and operational efficiency.

• Labor shortages are a significant pain point for restaurants.

• AI can handle reservations, orders, and payments seamlessly.

• The onboarding process for RevMo AI is simple and quick.

• Restaurants can track performance metrics through the RevMo dashboard.

• AI technology is evolving rapidly in the hospitality industry.

• Success stories demonstrate significant revenue growth for clients.

Timestamps

00:00 Helping Bar Operators with Tools

03:21 Pivoting to Inbound Restaurant Solutions

08:29 "Automating Reservations and Orders"

11:22 Solving Operators' Pain Points

13:59 Labor Challenges and Customer Interaction

17:18 Optimizing Staffing with Automation

21:16 Tech Adoption in Hospitality

24:52 "Ensuring Product Satisfaction"

26:10 Dashboard Analytics for Phone Insights

31:13 AI Enhances Hospitality Experience

35:09 "Tech Transforming Pizza Operations"

36:57 "Connect with Revmo.AI & Joe"

38:51 "Integration, Partnership, Collaboration"