Speaking their language: Communication as the core of UXR ft. Mary Hatch

In this episode of UXR Minds, host Dale Husband welcomes Mary Hatch, UX Research Leader at Cisco with over a decade of experience shaping the field.

Mary shares her remarkable career journey while unveiling the essential qualities that define successful UX researchers. She offers candid insights into navigating professional challenges, emphasizing how identifying weaknesses becomes a powerful catalyst for career advancement rather than a limitation.

The conversation explores the critical role of communication in research effectiveness. Mary provides actionable strategies for positioning yourself within cross-functional teams and explains why understanding diverse communication styles—both with team members and stakeholders—directly impacts your research influence and organizational value.

Whether you're new to UX research or looking to enhance your existing practice, Mary's practical wisdom offers a roadmap for professional growth through self-awareness, strategic communication, and continuous improvement.

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