Friction is introspection: How did the iPhone come to feel like an intuitive thing to use? This week on Track Changes Paul and Rich sit down with UX designer Cliff Kuang and co-founder of Dalberg Design Robert Fabricant to talk about their new book User Friendly: How the hidden rules of design are changing the way we live, work and play. We discuss the history of the concept and how it’s become something that we demand yet often take for granted. We also chat about the greater paradigm shift that led to the popularity of user experience design and about why we should maybe start to question the view that ease equals progress.
Links:
The Softbank Effect: How 100 Billion Left Workers in a Hole - New York Times
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