The Voice of Insurance Ep155 James Hands CEO Miller: Always looking through a client lens
Feb 14, 2023
Join James Hands, the dynamic new CEO of Miller, as he dives into the intricacies of the insurance market. He shares insights on fostering a client-centric culture while navigating a tough reinsurance landscape. Discover how Miller plans to grow through both organic means and acquisitions, all while adapting to technological changes and maintaining a focus on specialized services. James's pragmatic leadership and clear vision for the future showcase how innovation can coexist with personalized client care in a rapidly evolving industry.
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Client-Led Inclusive Leadership
- James Hands leads inclusively and focuses decisions through a client lens.
- He plans evolution not revolution, leveraging a strong existing culture and momentum.
Double Down On Specialty Growth
- Continue disciplined, specialty-led growth across hiring, organic expansion and targeted M&A.
- Use new investment partners to accelerate that growth while staying within core specialties.
Hard Markets Highlight Specialist Value
- Hard markets magnify a specialist broker's value because complex placement skills matter more.
- Miller capitalizes on that by leaning into specialty expertise when conditions tighten.