Stuff To Blow Your Mind Smart Talks with IBM: The power of Granite in business
Sep 25, 2024
Maryam Ashoori, Director of Product Management at IBM’s watsonx.ai, dives into the transformative effects of AI in business. She discusses the shift from large, general-purpose models to customizable ones that fit specific needs. The importance of transparency, especially with emerging technologies like Granite, is highlighted. Ashoori emphasizes how open-source technology enhances safety and fosters innovation while also revealing how AI has seamlessly integrated into everyday life, enhancing operational efficiency and customer care.
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Generative AI Evolution
- Generative AI is shifting from large general-purpose models to smaller, customizable models.
- This shift prioritizes cost-effectiveness and addresses latency, cost, and energy consumption issues.
Granite in Customer Care
- Granite is used to improve customer care response times.
- Customer agents use it to quickly access internal information and provide accurate answers, reducing wait times.
Foundation Model Risks
- Foundation models lack transparency in training data and methods.
- This poses risks, especially for regulated industries, prompting the need for trusted models like Granite.