How to Respond to Negative Reviews & Customer Feedback

On this episode of the HVAC Hustle Podcast, we’re joined by Texas from Medley to talk about how HVAC contractors can turn bad reviews into better businesses. With 2300+ five-star Google reviews, Texas breaks down the mindset behind responding to criticism, embracing transparency, and listening to your customers—especially when it’s uncomfortable.

We dig into when to stand your ground, how to fix issues in real-time, and why owning your mistakes publicly can actually grow your brand.