In this episode, I welcome on Michael Keeler from Business for Unicorns and Mark Fisher Fitness.
Topics covered: - Michael's journey to starting MFF. - Biggest customer service lessons learnt from working in the Four Seasons Hotel. - What is good customer service? - How do you not get frustrated with people in a customer service setting? - Is the customer always right? - What can we do better as personal trainers when it comes to customer service? - How do we not become interrogators with asking too many questions? - How do we get better at speaking to our potential clients? - How are they managing 1,000 MFF members? How have they kept things personable?
Blog post mentioned (dear fitness industry)
