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Dropping Bombs

The Future of Software Development: Episode 789 with The Real Brad Lea (TRBL)

Feb 13, 2025
In this discussion, Marcin Ruman, entrepreneur and founder of Emersoft, shares his inspiring journey from his challenging childhood in post-communist Poland to creating a successful global tech company. He emphasizes the vital role of resilience and customer service in the tech industry. Marcin highlights his innovative vision for an AI-driven CRM to enhance marketing efficiency. The conversation also dives into the complexities of hiring skilled developers and the importance of trustworthy partnerships in tech, offering valuable insights for aspiring entrepreneurs.
01:03:20

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Marcin Ruman's inspiring journey from a challenging childhood in Poland to building a successful tech company highlights the power of resilience and self-improvement.
  • The podcast emphasizes the critical importance of customer service in the tech sector, showcasing how nurturing client relationships can lead to lasting success.

Deep dives

The Importance of Client Relationships

Maintaining strong relationships with clients is essential for long-term success in business. A commitment to customer service can enhance credibility and attract better clients over time. For instance, the speaker emphasizes that even in challenging situations where a deal may turn unprofitable, being transparent and never giving up on clients can lead to future opportunities as trust builds. This approach highlights the significance of customer lifetime value, which underscores that nurturing relationships often leads to greater returns down the line.

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