The Future of Software Development: Episode 789 with The Real Brad Lea (TRBL)
Feb 13, 2025
auto_awesome
In this discussion, Marcin Ruman, entrepreneur and founder of Emersoft, shares his inspiring journey from his challenging childhood in post-communist Poland to creating a successful global tech company. He emphasizes the vital role of resilience and customer service in the tech industry. Marcin highlights his innovative vision for an AI-driven CRM to enhance marketing efficiency. The conversation also dives into the complexities of hiring skilled developers and the importance of trustworthy partnerships in tech, offering valuable insights for aspiring entrepreneurs.
Marcin Ruman's inspiring journey from a challenging childhood in Poland to building a successful tech company highlights the power of resilience and self-improvement.
The podcast emphasizes the critical importance of customer service in the tech sector, showcasing how nurturing client relationships can lead to lasting success.
Marcin's vision for developing an AI-driven CRM system illustrates how innovation is essential for staying competitive in the ever-evolving tech landscape.
Deep dives
The Importance of Client Relationships
Maintaining strong relationships with clients is essential for long-term success in business. A commitment to customer service can enhance credibility and attract better clients over time. For instance, the speaker emphasizes that even in challenging situations where a deal may turn unprofitable, being transparent and never giving up on clients can lead to future opportunities as trust builds. This approach highlights the significance of customer lifetime value, which underscores that nurturing relationships often leads to greater returns down the line.
Challenges with the Tech Industry
The tech industry faces significant challenges, particularly concerning reliability and communication. The discussion reveals that many service providers in the tech space do not meet their clients' expectations, leading to frustration and loss of resources. This scenario illustrates the frequent misalignment between what clients expect and what tech professionals deliver, often resulting in wasted time and money. The speaker stresses the need for better communication and understanding of client requirements to resolve these issues effectively.
From Adversity to Achievement
The speaker's background reveals a gripping journey from a troubled childhood in Poland to establishing a successful tech company. Growing up in a challenging environment with little support, he learned resilience and the importance of self-improvement early on. His experience in an orphanage and overcoming significant obstacles shaped his work ethic and drive for success. This transformation from adversity to achievement exemplifies how passion and determination can lead to significant accomplishments, regardless of one's beginnings.
Developing Innovative Technology Solutions
Innovation plays a vital role in the growth of technology companies, as illustrated by the speaker's plans for a new CRM system. The aim is to harness artificial intelligence to streamline data entry and improve business processes. The proposed solution focuses on automating outbound marketing and offering a white-glove service for clients seeking comprehensive support. By identifying gaps in existing solutions and incorporating advanced technology, this initiative could position the speaker’s company ahead in a competitive market.
The Path of Entrepreneurship
The speaker discusses the journey of entrepreneurship, emphasizing the importance of seizing opportunities and overcoming obstacles. He highlights that real success often comes from learning through experience, networking, and adapting to various business environments. His transition from construction work to tech showcases how determination and willingness to take risks can lead to significant growth. This entrepreneurial journey serves as an inspiration, showing that with the right mindset, one can achieve remarkable milestones.
What’s up, it’s Brad Lea back with another explosive addition! Today, we’re joined by Marcin Ruman, an incredible entrepreneur whose story is guaranteed to blow your mind. From growing up in poverty in post-communist Poland to building a thriving global tech company, Marcin is a walking testament to resilience, grit, and the power of mindset.
Marcin shares his raw and unfiltered story of surviving an abusive childhood, living in an orphanage, and ultimately finding success by teaching himself tech skills. He dives into how he built Emersoft, a company that specializes in CRM development, enterprise-level software, and tech solutions. With clients like Canon and partnerships with Salesforce and HubSpot, Marcin's team delivers results that businesses can trust.
Marcin and I cover everything from overcoming adversity, the importance of customer service in tech, leveraging AI in CRM systems, to taking bold risks in life and business. Marcin also shares his vision for the next big thing: a cutting-edge CRM that leverages AI to simplify outbound marketing and boost efficiency for companies of all sizes.
If you’re an entrepreneur struggling with tech or looking for inspiration to overcome obstacles, this episode is packed with actionable insights and real talk.
What You'll Learn: Why customer service is critical in the tech industry.