Dropping Bombs

The Future of Software Development: Episode 789 with The Real Brad Lea (TRBL)

Feb 13, 2025

In this discussion, Marcin Ruman, entrepreneur and founder of Emersoft, shares his inspiring journey from his challenging childhood in post-communist Poland to creating a successful global tech company. He emphasizes the vital role of resilience and customer service in the tech industry. Marcin highlights his innovative vision for an AI-driven CRM to enhance marketing efficiency. The conversation also dives into the complexities of hiring skilled developers and the importance of trustworthy partnerships in tech, offering valuable insights for aspiring entrepreneurs.

01:03:20

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Episode guests

Marcin Ruman

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Episode notes

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Quick takeaways

Marcin Ruman's inspiring journey from a challenging childhood in Poland to building a successful tech company highlights the power of resilience and self-improvement.

The podcast emphasizes the critical importance of customer service in the tech sector, showcasing how nurturing client relationships can lead to lasting success.

Marcin's vision for developing an AI-driven CRM system illustrates how innovation is essential for staying competitive in the ever-evolving tech landscape.

Deep dives

The Importance of Client Relationships

Maintaining strong relationships with clients is essential for long-term success in business. A commitment to customer service can enhance credibility and attract better clients over time. For instance, the speaker emphasizes that even in challenging situations where a deal may turn unprofitable, being transparent and never giving up on clients can lead to future opportunities as trust builds. This approach highlights the significance of customer lifetime value, which underscores that nurturing relationships often leads to greater returns down the line.

Intro

2min

Navigating Developer Hiring Challenges

11min

Reflections on Poverty and Familial Struggles in Post-Communist Poland

4min

Resilience Through Adversity

7min

The Importance of Reliable Partnerships in Training and Technology

2min

From Struggles to Success: A Personal Journey

30min

Projected Growth and CRM Solutions in Ed Tech

2min

Navigating CRM Choices and Capital Strategies

6min

What’s up, it’s Brad Lea back with another explosive addition! Today, we’re joined by Marcin Ruman, an incredible entrepreneur whose story is guaranteed to blow your mind. From growing up in poverty in post-communist Poland to building a thriving global tech company, Marcin is a walking testament to resilience, grit, and the power of mindset.

Marcin shares his raw and unfiltered story of surviving an abusive childhood, living in an orphanage, and ultimately finding success by teaching himself tech skills. He dives into how he built Emersoft, a company that specializes in CRM development, enterprise-level software, and tech solutions. With clients like Canon and partnerships with Salesforce and HubSpot, Marcin's team delivers results that businesses can trust.

Marcin and I cover everything from overcoming adversity, the importance of customer service in tech, leveraging AI in CRM systems, to taking bold risks in life and business. Marcin also shares his vision for the next big thing: a cutting-edge CRM that leverages AI to simplify outbound marketing and boost efficiency for companies of all sizes.

If you’re an entrepreneur struggling with tech or looking for inspiration to overcome obstacles, this episode is packed with actionable insights and real talk.

What You'll Learn: Why customer service is critical in the tech industry.

Highlights: