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Sep 5, 2025 Jamie and Jaeden dive into Taco Bell's amusing yet challenging experience with AI at their drive-thrus, showcasing funny customer interactions. They discuss the delicate balance of automation versus customer service and how AI can streamline operations. The duo explores the broader impact of AI in business consulting, emphasizing the potential for significant cost reductions and enhanced efficiency. It's a lighthearted yet insightful look at the future of fast food and technology!
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Taco Bell Drive‑Thru Trolling
- Taco Bell tested an AI voice at drive-thrus and customers trolled it, including ordering 18,000 cups of water to reach a human.
- Jamie and Jaeden use this story to show real-world unexpected user behaviors against automated systems.
Pair Voice With Kiosks
- Combine touchscreens and voice to balance cost and usability when deploying drive‑thru AI systems.
- Optimize for existing infrastructure to reduce rollout expense and improve customer acceptance.
AI Lowers Operating Costs
- Replacing repetitive roles with AI can lower operating costs and potentially reduce prices for customers.
- Jamie argues efficiency gains can justify AI even if customers initially dislike automated interactions.