37. Your Agency Does NOT Need To Be Ready Before Hiring A Client Account Manager

"𝘐 𝘧𝘦𝘦𝘭 𝘭𝘪𝘬𝘦 𝘮𝘺 𝘢𝘨𝘦𝘯𝘤𝘺 𝘥𝘰𝘦𝘴𝘯'𝘵 𝘩𝘢𝘷𝘦 𝘴𝘺𝘴𝘵𝘦𝘮𝘴 𝘢𝘯𝘥 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴 𝘪𝘯 𝘱𝘭𝘢𝘤𝘦 𝘵𝘰 𝘩𝘪𝘳𝘦 𝘺𝘰𝘶 𝘧𝘰𝘳 𝘢𝘤𝘤𝘰𝘶𝘯𝘵 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵!"

This is something we get a lot.

We understand wanting to have your ducks in a row before hiring a Client Account Manager, but we're here to tell you that your agency does 𝘯𝘰𝘵 need to have SOP's, workflows, or even specific roles for the CAM before hiring someone like us (DOT!).

In all honesty, it works better for us if you DON'T have all of your systems in place, so we can help you write the book as you grow.

When getting ready to hire, here are the main things to consider as you prep:

1. You should have enough clients to justify a Client Account Manager role (we recommend at least 3-5, depending on the size of the scope).
   
2. You have to be willing to hand over the reins - sometimes we all need that friendly reminder that you will have to give up some control.
   
3. You must understand and see the Client Account Manager role as an investment into your future business. {Pssst...DOT & Company's whole purpose is to help agencies scale, we are here to help.)
   

"Ok, I want to hire! What do I do next?"

Awesome! Email us for a chat to see if we think you need a CAM role and to talk about the options you have. We can help you determine if outsourcing or keeping in-house is the best move. After all, we are the experts!

Cheers, to happy clients.

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[ABOUT THIS PODCAST]

Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you, client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way.