EP 102 | Harrison Rose (Paddle) - Crush churn by defining your product category and taking ownership.

Today on the show we have Harrison Rose, co-founder and Chief Customer Officer at Paddle.

In this episode, we talked about what it was like for Harrison to just finish school and dive straight into building a hyper growth company. We then chatted about category creation and how Paddle is defining their Revenue Delivery Platform that they are taking ownership of and working towards creating and becoming the category leader.

We also discussed the million dollar SaaS metric, how Paddle helps its customers with their retention challenges and helps untangle their Frankenstein revenue management stack. Harrison also shares some churn trends in the market and tips on how to deal with involuntary churn.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.