Episode highlights:

• [3:00] Crystal's first story about a missing projector begins
• [8:00] Brett is asks, "wait, what's the failure here?"
• [10:30] Crystal dives into a story about a toxic manager who wants to play a game of telephone
• [14:00] We talk about the value of observing the situation before acting
• [16:00] Being your true self helps you to manage and diffuse situations
• [19:00] Crystal shares her favorite Maya Angelou quote, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

About our guest

Crystal J. Richards, PMP, PMI-ACP, CSM 
Crystal is the Principal and Owner of MindsparQ™, a talent development consulting firm dedicated to helping organizations better their teams' skill sets in project management, communications, and leadership.  

Crystal’s focus is to train people to be better project managers so they can consistently deliver projects with clarity, confidence, and courage. She maintains an online community on project management and better leadership practices.  To learn more about the community, go to www.themindsparq.com/community.