“Exploring Team Dynamics And The Future Of Dentistry.” with Kirk Behrend

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Kirk Behrendt, who shares insights on the business side of dentistry. They discuss the importance of time management, the challenges of PPOs, and the significance of creating a unique patient experience.Kirk emphasizes the need for dentists to focus on their strengths and surround themselves with capable team members. The conversation also touches on the future of dentistry and the current employment challenges in the industry.In this interview, Kirk Behrendt and David Moffet discuss the evolving landscape of dentistry, focusing on the challenges of finding and retaining great team members, the importance of core values in team dynamics, and the impact of PPOs on practice profitability. They also explore the role of AI in enhancing dental practices and the future of associate dentists in a competitive market.The discussion emphasises the need for dentists to adapt to changing circumstances and to create an attractive work environment for potential employees.What you will learn:[01:20] Introduction and Guest Background[05:58] The Importance of Time Management in Dentistry[10:34] Navigating the Dental Industry[16:49] Understanding PPOs and Patient Value[22:44] Creating a Unique Patient Experience[28:29] The Role of Customer Service in Dentistry[31:33] Future of Dentistry and Employment Challenges[32:50] The Evolution of Dental Careers[35:25] The Challenge of Finding Great Team Members[40:29] Core Values and Team Dynamics[45:22] Navigating PPOs and Practice Profitability[50:21] The Role of AI in Dentistry[59:17] The Future of Associate DentistsTakeaways Kirk Behrendt is a dental coach who focuses on the business side of dentistry. He is not a dentist. Time management is crucial for success in dental practices. Creating value for patients is essential to avoid reliance on PPOs. Dentists should focus on their strengths and delegate tasks they are not good at. Building a strong team of leaders can free up time for dentists. Incremental changes in customer service can significantly impact patient experience. Understanding the unique needs of patients can lead to better practice management. Dentistry is a noble profession that requires continuous learning and adaptation. The dental industry is facing employment challenges that need to be addressed. Creating a welcoming environment for patients can enhance their overall experience. Dentistry careers have evolved from stable positions to more dynamic roles. Finding and retaining great team members is a significant challenge for dentists today. Core values are essential for creating a cohesive and effective team. PPOs can complicate practice profitability and should be evaluated carefully. AI has the potential to enhance diagnostic accuracy and efficiency in dental practices. Dentists should focus on building relationships with dental schools to find talented associates. Creating a fun and engaging workplace can attract and retain great employees. The future of dentistry allows for flexibility in practice management and patient care. Dentists need to embrace technology to improve their practices and patient outcomes. The next generation of dentists is capable and hardworking, but they seek meaningful opportunities.Sound Bites "I am not a dentist. I do the business side." "Dentistry is a noble profession." "PPOs aren't the issue, you have to create value." "People value what they pay for." "You have to go all the way with core values." "Fee for service is clean." "You can make up the rules in dentistry." "Dentistry is the last bastion of free enterprise." "AI is an incredible gift right now."