EP 148 : He built India's fastest growing SaaS startup | Rashid Khan (Co-founder & CPO, Yellow) | Conversational AI | SaaS

Rashid Khan is the co-founder and chief product officer at yellow.ai, a conversational platform that sits on top of existing systems. In this episode he spoke about how he built the country's fastest growing SaaS startup, the nuances of delivering an omnichannel customer experience and more with Roshan Cariappa. 

Topics: 

00:00 Introduction

01:25 Going from Idea to product to company with Yellow.ai

09:26 Pivoting from B2C to B2B

12:11 Yellow AI's North Star metric

16:57 Nuances of delivering an omnichannel customer experience 

23:31 Building with customers v/s innovating

31:32 What's next for Yellow AI?

35:26 Advice for people starting in this space

40:42 Books and Podcast recommendations

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Connect with Rashid :

Linkedin: https://www.linkedin.com/in/rashoodkhan/

Twitter: https://twitter.com/xhckr

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Connect with Us: 

Linkedin: https://www.linkedin.com/company/startup-operator

​Twitter: https://twitter.com/OperatorStartup​​

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