Is Training to blame for Customer service failure?

People blame most bad interactions on poor training.Is this true?

• The training blame game
• Who is the real culprit when service goes bad
• What is training actually good for
• Is empathy a skill or an emotion?

And much more...

Contact Amas and Bob.

http://linkedin.com/in/amastenumah/

https://www.linkedin.com/in/bobfurniss/