Gut Decisions
“The core of the managerial mystique is decision-making prowess”
Robert Jackall
So, if decisions were easy, they would be made by someone else, so it is only the big money, big risk decisions that are looked at to determine your prowess. 1,000’s of jobs and the future of the division are on the line. How do you make the call? By your gut.
The rules of a manager are :
“(1) Avoid making any decisions if at all possible; and
(2) if a decision has to be made, involve as many people as you can so that, if things go south, you’re able to point in as many directions as possible.”
You have heard of that moral dilemma thought experiment developed by Utilitarians, such as Peter Singer: the trolley experiment?
In the corporate version, no one takes action: 5 people are hit by the trolley and then everyone blames everyone else for not jumping. Another great day at the office dodging responsibility.
So, your primary GUT DECISION for your survival in company: Who is going to get blamed?
BLAME TIME
For managers, to be BLAMED is to be injured verbally in public. And since we know that “image is crucial” this is a serious threat. The wise manager knows it has nothing to do with facts or the merits of a case, but is a socially construed manifestation born largely of being in the Wrong place, at the Wrong time.
As Jackall says: “Bureaucracy expands the freedom of those on top by giving them the power to restrict the freedom of those beneath.”
ON THE FAST TRACK
The goal here is to outrun your mistakes! Jump up the ladder, then when the person who replaces you inherits your screw-ups, you blame it on them and fire them.
A manager can defer costs for short-term profits or gains. This sets up what Jackal calls “probationary crucibles” in which managers are tested under extreme pressures, reshaping them to make decisions for short-term expediency, for their own survival. In the end, the games played for a manager to “look good” and “meet the numbers” actually cost the company: it is a parasitic relationship that drains the company rather than keeping it healthy.
There is a natural selfishness… people want to make the system work for themselves. And when they get to the top, they can’t criticize the system that got them there.
Manager in Moral Mazes
Flexibility, & Dexterity with Symbols
As you climb, the rules of the game are, you never publicly criticize or disagree with one another or the company policy. You just wear an agreeable face and use ambiguous language. But when blame time shows up, everyone has already built defenses and set up scapegoats.
Jackall says the higher you go in the corporate world, the better you need to be with manipulating symbols without becoming attached or identified with them. Thus “truth” takes a backseat for the imperative of appearances, which champions adroit talk requiring moral flexibility and dexterity with symbols.
And what happens when there is definitive proof of your mistakes? You say you were in accordance with the rules at the time, claiming that risk is necessary to make money, while you personally avoid risk by hiding in a bureaucracy.
As Jackalll says
You socialize the risks and harms of the corporate industry, while privatizing the benefits.
THE BUREAUCRATIC ETHIC
Jackall shows the contrast from the original protestant ethic: an ideology of self-confident, frugality, and independence. It championed stewardship responsibilities, where your word was your bond. But it also signaled success as God’s favor, and that was used to explain away the misery of the poor and unlucky.
What has happened is that bureaucracy
“breaks apart substance from appearance, action from responsibility, and language from meaning.”
Robert Jackall
With survival tied to such a fickle, mercurial fate corporate bureaucracy erodes internal, and external, morality. It generates its own rules and moral standards, primarily through social context: what is fashionable becomes true, since everyone is looking at each other for moral cues, but to rise in the ranks the only virtue to be found is self-interest masked as company loyalty.
2008 The Great Recession
Jackal has a 2009 essay added to Moral Mazes. It proves his 1988 book prophetic. Corporate Culture and Bureaucratic ethics expanded into a societal consciousness of short-term profits with super shady logic, yet everyone was doing it so it became conscionable. And it broke our economy.
This is an egregious example of “socializing risk and privatizing profit.” It proves the protective power of bureaucracy, and encourages future recklessness.