Experiences at the Ombudsperson's Office

Nick Osmond-Jones worked as an investigator for the Office of the Ombudsperson in British Columbia, addressing various complaints against public authorities. His role required him to investigate a wide array of issues, including complaints against state employees, health ministries, and regulatory bodies. The nature of complaints he handled ranged from consumer grievances regarding auto insurance to allegations of mistreatment in jails, which involved quickly adapting his knowledge to understand diverse services and contexts. Osmond-Jones found the job engaging because it constantly demanded research and critical thinking about the fairness of processes within these public organizations.