The CX Leader Podcast | A resource for customer experience leaders

Starting from Scratch

Jul 23, 2019

22:07

forum

Ask episode

view_agenda

Chapters

auto_awesome

Transcript

info_circle

Episode notes

It might sound like more work but sometimes building a CX program from the ground up has its advantages. Steve welcomes guest Roberta O'Keith of Murphy-Hoffman Company, a full-service truck dealership, to discuss how she started customer experience programs in companies that had no such efforts in place.

Home Top podcasts Popular guests Top books