The Agile Within Mark Wavle on Redirecting Arguments into Active Listening: Episode 2
Ever thought about how to turn a potentially disruptive disagreement into a constructive conversation? Well, we've got insights galore from Mark Wavle of Unstuck Agile who's graced us with his wisdom and experiences in the realm of conflict management. Get ready to soak up some real-life instances and practical solutions that you can apply to your day-to-day interactions.
We tackle topics ranging from the essence of effective communication to the potency of reflective listening. Mark shares the importance of suspending judgment and understanding the other person's perspective without starting a debate. We take this lesson further by emphasizing empathy as a tool to demonstrate understanding, and the use of 'I' statements to manage conflict. Taking a leaf from Chris Boss's book, Never Split the Difference, we underline the concept of tactical empathy, backing up the idea that understanding and being heard is what everyone seeks.
Towards the end, Mark brings his Agile leadership experience into play, providing rich insights relevant to all aspects of life. We delve into creating an environment that favors listening, the implications of using the word "you" in conversations, and the advantages of beginning with low-stakes dialogues. So, brace yourselves for this enlightening episode that transforms conflict into an opportunity for personal and professional growth.
Contact Mark Wavle:
https://www.unstuckagile.com/
https://www.linkedin.com/in/wavle/
Don't miss Scrum Day, scheduled for Sep 14, 2023, in Madison, WI, at the Alliant Energy Center. Morning keynote using Liberating Structures by Keith McCandless followed by break-out rooms including speakers from Stanford University and the authors of "Fixing your Scrum". Afternoon keynote by Dave West, CEO of Scrum.org. Scrum is a team sport, so bring your team and get your tickets at www.ScrumDay.org. Hosted by Rebel Scrum. Find the training you've been looking for at www.RebelScrum.site.
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