People don't leave jobs, they leave managers. This is an old but still true saying that, for me, underscores the importance of selecting the right person to take on a management role in the cafe. A bad manager makes the work miserable, and a good manager makes the work rewarding and just like a conductor, orchestrates the talents of the players into a harmonious experience. But how do you find this person and what should you be looking for when it is time to put an manager in place?

This week we are going to discus several key character traits and behaviors you will want to make certain are present in the person you have in mind to be a manager. Your coffee shop's future actually does depend on it!

We cover:

Why we get management wrong
Your role in a manager's success
Personal resilience
Patience with change and trust
Communication and Self awareness
Ability to earn trust
Big big picture + detail focus
Caring and Kindness

Related episodes:

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