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In episode 4 of our 10-part Special Hospitality Series in collaboration with Forbes Travel Guide, we continue our "Leaders Behind the Stars" spotlight with Megan Torrance, Senior Vice President for Learning and Development at Forbes Travel Guide, as she takes us behind the scenes to explore how the world’s most prestigious hotels are adapting to meet these new demands.
Forbes Travel Guide’s approach goes beyond checklists—it's about creating meaningful, emotional connections with guests. With 40 expert trainers worldwide, their mission is to elevate service through personalized coaching rather than rigid procedures.
Through Forbes Travel Guide’s dynamic learning platform, hospitality professionals gain access to 60 years of industry expertise, blending digital learning, in-person training, and leadership development to foster a culture of service excellence.
"We’re here to inspire people to be a better version of themselves tomorrow than they are today," Megan explains.
If you're curious about how luxury hotels are leading the way in service innovation, this conversation offers a wealth of inspiration.
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