Feedback is an integral part of work performance across all industries. Effective feedback can help an employee improve at a job or skill. But at the end of the day, feedback is universally dicey. Emotions can run high and people can take feedback too hard. Chelsea Troy, an engineering consultant at RigorWorks, has given talks on her guidelines for effective feedback. Today, she joins Peter to offer a rundown of her process.

Chelsea explains how feedback can go awry, what the best methods are for giving feedback, and offers tips on how to handle negative feedback directed at you. This episode has practical advice no matter your industry.

[00:26] - What does Chelsea do as an engineering consultant?
[02:30] - Foundation practices when going into a new org
[05:07] - Facilitating getting help
[07:01] - Where documentation should live
[13:07] - Giving and receiving feedback
[18:28] - Why bother with feedback?
[19:34] - Mitigating the risk
[23:46] - Soliciting feedback
[32:22] - When feedback feels bad

CTO Connection is where you can learn from the experiences of successful engineering leaders at fast-growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the CTO Connection podcast is a great resource for learning from your peers!

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Podcast episode production by Dante32.

Giving Effective Feedback with Chelsea Troy