The Core Report #750 IndiGo Meltdown Lessons for Indian Aviation Passenger Rights and DGCA | The Core Report
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Dec 13, 2025 In a riveting discussion, Dr. Vandana Singh, Chairperson of FAII, highlights how IndiGo's dominance created a nationwide mobility crisis during flight disruptions. Captain Anil Rao shares alarming insights on how lax pilot duty regulations jeopardize safety, while Sanjay Lazar criticizes regulatory failures and advocates for stronger oversight. The trio tackles passenger rights, the need for equitable safety standards, and the challenge of balancing profitability and safety in Indian aviation. Their insights reveal crucial lessons needed to restore trust in the airline industry.
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Single-Carrier Risk To National Mobility
- IndiGo's operational failure became a national mobility crisis because it holds ~64% market share.
- A single carrier's collapse can halt air connectivity across a country the size of Western Europe.
Rebalance Market Share Through Slot Policy
- Limit market concentration by creating space for multiple strong carriers and rebalancing slots.
- Use policymaking and slot management to prevent one airline dominating routes and capacity.
Regulatory Capture Undermines Safety
- A close regulator-industry relationship can weaken oversight and allow risky operational choices.
- The DGCA must separate functions and avoid cozy ties that undermine safety monitoring.